Grievance Redressal Policy  

At Dailyattires, managed by Exonova Ventures Private Limited, we are committed to offering a reliable and seamless shopping experience. We emphasize fairness, transparency, and prompt resolution of all customer concerns. This policy ensures grievances are addressed professionally, efficiently, and in compliance with applicable laws.    

What Constitutes a Grievance  

A grievance refers to any complaint, concern, or dissatisfaction related to men’s or women’s accessories purchased from our platform. Examples include:  

• Receiving defective or substandard products  
• Incorrect, delayed, or failed deliveries  
• Payment or transaction-related issues  
• Challenges with returns, exchanges, or refunds  
• Dissatisfaction with customer support services  
• Requests for clarification regarding our policies  

How to Submit a Grievance  

To raise a grievance, follow these steps:  

• Visit Help Centre / Contact Page: Go to the “Help Centre” or “Contact Us” section on the website or mobile app  
• Select Category: Choose the option that best describes your concern  
• Provide Details: Enter your Order ID, describe the issue clearly, and attach relevant photos or documents  
• Submit Request: Our support team will review your grievance and respond accordingly  

Escalation to Grievance Officer  

If your grievance is unresolved or you are dissatisfied with the initial response, you may escalate the issue to the Grievance Officer:  

• Escalation is conducted under the Information Technology Act, 2000, and other applicable laws  
• The Grievance Officer ensures impartial review of escalated cases  
• Contact the Grievance Officer at: Exonovaventurespvtltd@gmail.com, Exonovaventuresauthorizes@gmail.com  

Grievance Resolution Procedure  

• Acknowledgement: Confirmation of receipt will be sent via email within 48 hours  
• Tracking ID: A unique reference number will be provided to monitor your grievance  
• Resolution Timeline: Support team and Grievance Officer aim to resolve issues within 7 working days or as mandated by law  
• Regular Updates: Progress will be communicated through your registered contact information  

Closing a Grievance  

A grievance is considered resolved when:  

• A satisfactory resolution has been provided by the support team or Grievance Officer  
• No response is received from you within a reasonable period after the proposed solution  
• A final decision has been communicated in accordance with our policies and legal obligations  

Contact Information  

For assistance, questions, or to file a grievance, please contact: Exonovaventurespvtltd@gmail.com, Exonovaventuresauthorizes@gmail.com